Terms and Conditions
Digicreate.in
Last Updated: September 26, 2025
Welcome to Digicreate.in
These Terms and Conditions ("Terms") govern your use of services provided by Digicreate.in ("Company", "we", "us", or "our"). By engaging our services, you ("Client", "you", or "your") agree to be bound by these Terms.
Please read these Terms carefully before using our services. Your acceptance of these Terms creates a legally binding agreement.
1. General Terms and Acceptance
1.1 By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.2 These Terms may be updated from time to time. Continued use of our services constitutes acceptance of any modifications.
1.3 You must be at least 18 years old or have parental consent to use our services.
1.4 You represent that all information provided to us is accurate and complete.
2. Services Offered
Digicreate.in provides the following services:
Website Services
- •Website Design and Development
- •Website Maintenance
- •Performance Optimization
App Services
- •Mobile App Design
- •App Development
- •App Maintenance
Digital Marketing
- •SEO (Search Engine Optimization)
- •AEO (Answer Engine Optimization)
- •GEO (Geographic Optimization)
- •Paid Marketing Campaigns
Creative Services
- •Logo Design
- •Thumbnail Design
- •Creative Design Solutions
- •Video Editing
- •Motion Graphics
Additional Services: We also provide other related services within the scope of digital marketing and web development as agreed upon in individual contracts.
3. 14-Day Money Back Guarantee Policy
Our Guarantee Commitment
We offer a 14-day money back guarantee to ensure client satisfaction with our services, subject to strict terms and conditions outlined below.
3.1 Eligibility Criteria
Strict Requirements
- a) Refund request must be submitted within exactly 14 calendar days from project initiation date
- b) Client must provide detailed, documented reasons for dissatisfaction
- c) All deliverables, source files, and access credentials must be returned immediately
- d) No partial work can be retained by the client
- e) Client must demonstrate good faith effort to resolve issues through our support process
3.2 Non-Refundable Services
Excluded Services
- •Domain registration and hosting fees
- •Third-party software licenses
- •Paid advertising spend
- •SSL certificates and security tools
- •Custom integrations completed
Time-Based Exclusions
- •Projects beyond 50% completion
- •Live websites/apps in production
- •Marketing campaigns already launched
- •Content already published/distributed
3.3 Fraud Prevention Measures
Anti-Fraud Policy
a) Identity Verification: All refund requests require government-issued photo ID verification
b) One Refund Per Client: Each client/company is eligible for only ONE refund in their lifetime with our service
c) Documentation Required: Complete email trail, project communication records, and timeline documentation required
d) Legal Declaration: Client must sign a legal declaration stating the legitimacy of their refund request
e) Cooling Period: Clients who receive refunds cannot engage our services again for 12 months
3.4 Refund Process
Step 1: Submit written refund request with detailed justification to support@digicreate.in
Step 2: Provide all required documentation and complete identity verification
Step 3: Return all deliverables, files, and revoke access to all provided services
Step 4: Legal review process (5-7 business days)
Step 5: If approved, refund processed within 10-15 business days
Important: Any attempt to misuse this policy, provide false information, or engage in fraudulent activities will result in immediate legal action and permanent blacklisting.
4. Payment Terms
4.1 Payment schedules will be defined in individual project contracts
4.2 All payments must be made in Indian Rupees (INR) unless otherwise agreed
4.3 Late payments may incur additional charges as specified in contracts
4.4 All prices are exclusive of applicable taxes unless stated otherwise
4.5 Payment disputes must be raised within 7 days of invoice date
5. Client Responsibilities
Content and Materials
- •Provide accurate and complete content
- •Ensure all materials are legally owned
- •Obtain necessary permissions and licenses
- •Maintain backup of provided materials
Communication
- •Respond to queries within 48 hours
- •Provide timely feedback on deliverables
- •Designate single point of contact
- •Participate in scheduled meetings
6. Intellectual Property Rights
6.1 Upon full payment, clients receive rights to final deliverables as specified in individual contracts
6.2 digicreate.in retains rights to methodologies, processes, and pre-existing intellectual property
6.3 Clients warrant they have rights to all provided materials and content
6.4 We reserve the right to showcase completed work in our portfolio unless expressly prohibited
7. Limitation of Liability
7.1 Our total liability is limited to the amount paid for the specific service
7.2 We are not liable for indirect, consequential, or punitive damages
7.3 Client assumes responsibility for backup and security of their data
7.4 We do not guarantee specific results from marketing services
7.5 Force majeure events release us from contractual obligations
8. Termination
8.1 Either party may terminate services with written notice as per contract terms
8.2 Immediate termination may occur for breach of terms or non-payment
8.3 Upon termination, all outstanding payments become immediately due
8.4 Confidentiality obligations survive termination
9. Governing Law and Jurisdiction
9.1 These Terms are governed by the laws of India
9.2 All disputes shall be subject to the exclusive jurisdiction of courts in Rudrapur, Uttarakhand, India
9.3 Parties agree to attempt mediation before litigation
9.4 Indian language version of terms shall prevail in case of conflicts
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please don't hesitate to contact us.
Company Information
Digicreate - Digital Marketing Agency
General Inquiries
support@digicreate.in
Privacy Officer
admin@digicreate.in
Phone Support
+91 9520890988
Data Protection Officer
For GDPR-related inquiries and data protection matters:
Email: admin@digicreate.in
Response Time: 72 hours
Languages: English, Hindi
Quick Contact Form
We typically respond to privacy-related inquiries within 30 days. For urgent matters, please call our support line.
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100% Money back guarantee
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